Job Opening

CALL CENTER AGENTS I BACOLOD CITY

Job Industry Telecommunications
Job Type Full-Time
Experience Level Associate
Date Posted 2019-04-15
Job Location BACOLOD
Company Information VCC LINK, INC.
Website: https://www.vcclink.com.ph/
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
Job Description Successful candidate will interact with customers on behalf of an organization. They will provide information about the company’s products and services, take orders, respond to customer complaints, and process returns.
Job Qualifications QUALIFICATIONS

• At least a high school graduate
• No call center experience needed
• Typing speed of 30 WPM or greater
• Good to Excellent English communication skills(verbal and written)
• Amenable to work on a shifting schedule
• Willing to be assigned in BACOLOD

RESPONSIBILITIES

• Interact and coordinate with other departments to resolve customer issues
• Determine further action or final completion on customer cases received.
• PC and hardware troubleshooting
• Test, analyze and clear customer reported trouble
• With strong multi-tasking and system navigation skills through use of multiple computer systems

Salary Package: 14-18K

Shift: Shifting/rotating Schedule

Incentives: Performance incentives, Account incentives

Perks and Benefits
Government mandatory benefits such as ( SSS, Pag-ibig, Phil health and etc), HMO on Day 1 and salary appraisal upon regularization.

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