Job Opening

Call Center Agents in BACOLOD I Basic English is accepted

Job Industry Telecommunications
Job Type Full-Time
Experience Level Entry Level
Date Posted 2019-04-17
Job Location Bacolod
Company Information VCC LINK, INC.
Bacolod
1227
Website: https://www.vcclink.com.ph/
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
Job Description JOB CATEGORY • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies • Manipulate systems and escalate issues to the appropriate personnel for final resolution• Performs other duties as assigned
Job Qualifications • At least a high school graduate
• Typing speed of 30 WPM or greater
• No call center experience needed
• With average English communication skills (verbal and written)
• Willing to do shifting schedule
• Willing to start immediately
• Amenable to work in BACOLOD

PERKS AND BENEFITS

• Competitive salary package
• Account incentives
• Night differential
• Paid leaves
• Rice Allowance
• Medical and Life Insurance

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