Job Opening

Pure Non-voice Agent E-mail and Chat

Job Industry Education Management
Job Type Full-Time
Experience Level Associate
Date Posted 2019-07-11
Job Location Bacolod City
Company Information 51Talk
2/F Negros First Cybercentre, Cor. Lacson, Hernaez Street, Bacolod City
Job Description Responsibilities: - Answer all concerns submitted by teachers via text, chat and/or email - Coordinate with other Teams (Customer Service, Standards and Payroll) for resolution of lesson issues - Conduct required connection checks with (Free Trial and New) teachers or specify why this could not be done and what action was taken - Collect absence, unqualified SMS and Start Button data and determine action for each occurrence - Follow up on Unfilled Lesson Memos - Administer teacher substitutions - Conduct Technical Troubleshooting - Administer Online Telephone classes - Conduct daily follow up with teachers who are inactive or plotting less than the prescribed open slots - Conduct coaching and relationship building sessions with our online teachers - Send progress and data reports on a regular basis - Train / assist especially the new associates - Can effectively handle the team in the Specialist’s absence
Job Qualifications Qualifications:

- COLLEGE GRADUATE of a 4 or 5 year course
- Willing to work in Ortigas Center, Pasig City
- Willing to work on weekends (Depends on the company operations but will work only for 5 days.)
- Willing to work on a shifting schedule (day and midshift)
Compensation 10,000 - 13,000
Number of Job Opening 20
Highest Education Attainment College Graduate
Contact Info
Contact Phone : 09081433002 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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